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Maria081's avatar
Maria081
New member | Level 2
4 months ago

Downloading from the website is slow and syncing is stuck on my macOS desktop app.

Hi, I am paying for the dropbox essentials plan, however I am unable to: - Download ANY file - Sync my computer AT ALL What is going on? is someone able to help? I have been trying t...
desktop
Download
sync
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
Maria081 wrote:

I am paying for the dropbox essentials plan, however I am unable to:
- Download ANY file
- Sync my computer AT ALL

You need to provide more information before anyone will know how best to help you.

What operating system? What version of Dropbox are you running? What is it's status when you hover over the icon in your system tray (Windows) or menu bar (Mac)? How are you trying to download your files; is it through the website? If so, what browser? Have you tried another browser? etc., etc.

Without some details of the problem and environment, we won't know how to help.

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