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Maria081's avatar
Maria081
New member | Level 2
4 months ago

Downloading from the website is slow and syncing is stuck on my macOS desktop app.

Hi, I am paying for the dropbox essentials plan, however I am unable to: - Download ANY file - Sync my computer AT ALL What is going on? is someone able to help? I have been trying t...
desktop
Download
sync
Maria081's avatar
Maria081
New member | Level 2
4 months ago

Hi, thank you for your reply

I have tried downloading files from the website but they take ages to download. I have tried other browsers.

But the real issue is the Dropbox app. When I hover over the icon on the menu bar it says "syncing 11 files", that never synchronize in the end. Nothing is downloading. Nothing is moving

Operating system: macOS sequoia 15.5. Latest version of Dropbox. Never had this issue before

Any ideas would be greatly appreciated.

Thank you

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 months ago
Maria081 wrote:

When I hover over the icon on the menu bar it says "syncing 11 files", that never synchronize in the end. Nothing is downloading. Nothing is moving

So syncing is stuck. Have you tried https://help.dropbox.com/sync/files-not-syncing ?

A simple reboot will often help?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Hey Maria081​, I hope you're doing well!

    Just wanted to check if you still need a hand. If all's well, feel free to share what did the trick.

    If you're still facing the same issue, I would suggest quitting the app, or even signing out and back in.

    Feel free to also hover your mouse over the little Dropbox icon on your menu bar, next to your WiFi and clarify the app's current syncing status.

    I’d also like you to right-click on your local Dropbox folder directly, select “Get info” and send me a screenshot of the next window you’ll see. 

    Keep me posted, and we'll take it from there!

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