Forum Discussion

pellet's avatar
pellet
Helpful | Level 5
8 years ago
Solved

Drop box is stuck at "Starting..." but files are being synced

The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?   Thanks.
desktop
sync
  • Jane's avatar
    Jane
    8 years ago

    Hi again to all, 

    This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.

    Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.

    Thanks to everyone for your reports & happy Dropboxing ahead! 

davidbautista's avatar
davidbautista
Helpful | Level 5
8 years ago

It's kind of a different problem.

 

1. Files doesn't sync, no space (even if you have space), "indexing..." (or similar) icon.

2. Files sync, no problems with space, but task bar icon showning "indexing..." or "starting..."

 

My problem is #2. Yours is #1.

Nathalie P.1's avatar
Nathalie P.1
Helpful | Level 6
8 years ago

Same problem here (sync working, but showing "Starting..." on menu bar). Using MacOS High Sierra, and latest Dropbox  (55.4.171). I wasted my time re-installing and re-syncing everything - it is obviously a Dropbox issue, so let,s just sit tight and wait for a fix.

  • James H.42's avatar
    James H.42
    Helpful | Level 5
    8 years ago

    Adding my voice here. 

     

    I'm seeing the same thing across 3 computers: two Windows 10 PCs, one MacBook Pro.

     

    Symptoms began around the same time on all 3 machines, which was some time last night, August 13th, between 19:30 and 22:30 ET.

     

    All 3 show "Starting..." as the status from the Dropbox taskbar icon/flyout. (Previously "Indexing..." before I closed and restarted Dropbox on each).

     

     

    The two Windows machines show the Recent Files history in the flyout, and the Notifications tab and the 3 Dropbox Paper / Dropbox Folder / Dropbox.com icons are accessible.

     

    The MacBook shows a blank flyout (with a "Dropbox is starting...." message only) and the Dropbox Paper / Dropbox.com icons are greyed out. 

     

    All 3 machines have had Dropbox closed/restarted (multiple times) and have been completely rebooted without change.

     

     

    Files and folders do appear to be syncing successfully between all 3 machines (and other devices) successfully, regardless of the erroneous "Starting" messaging, so this isn't actually a service-impacting bug, only a display issue.

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