The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix? Thanks.

Hi again to all, This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.Thanks to everyone for your reports & happy Dropboxing ahead!

Drop box is stuck at "Starting..." but files are being synced

80 Replies

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davidbautista
Helpful | Level 5
8 years ago
https://www.dropboxforum.com/t5/Installation-and-desktop-app/Logo-in-task-bar-won-t-stop-saying-quot-indexing-syncing-quot/m-p/291094#M55467

Dropbox 54.4.90
Windows 10 Pro
pellet
Helpful | Level 5
8 years ago
This is what mine look like. Our problem is slightly different.
davidbautista
Helpful | Level 5
8 years ago
When you closse the app or kill the task and you open it again it changes. But I guess in the end it's the same problem. It's more like the logo stuck in displaying those messages instead of going to "ready" (or whatever it says when it finishes syncing). I hope they fix it, because even if the files are correctly synced (I tried creating a txt file in my computer and it appeared normally in my cloud) it's kind of annoying.
mrjxn007
New member | Level 2
8 years ago
I was having the same problem. I reinstalled the desktop app and now the "indexing, syncing" has gone away, but it is stuck saying "Dropbox 54.4.90 starting..."
davidbautista
Helpful | Level 5
8 years ago
In other topic, they posted this possible solution:
Stop Dropbox (If needed) by clicking the Dropbox icon in the system tray at the bottom of your screen. >Click on the gear icon in the Notifications panel and select"Quit Dropbox".
Uninstall Dropbox: [Note: If Dropbox was installed by a Windows administrator in Program Files, you will need admin permissions to remove the application.]> Click on the Start button on the bottom left of your screen, and select "Control Panel"(Windows 7), or type Control Panel at the Start screen or start menu, and click on it(Windows 10, 8 ).> Click "Uninstall a Program". >Select Dropbox from the list of programs and click "Uninstall".
When the uninstall finishes, reboot your computer. This will make sure the uninstall is complete.
At that point, I’d suggest disabling any Security/Antivirus programs & give our offline installer a try: https://www.dropbox.com/downloading?plat=win&type=full (Windows)
But the user reported that it didn't work at all.
craigs182
New member | Level 2
8 years ago
Same.

Windows Explorer says files are synced, but the logo in the tray is stuck on starting, and I can't open any of my files
mrjxn007
New member | Level 2
8 years ago
I'm having the same issue. In addition to the desktop app being stuck "starting" I also noticed that I'm getting a warning on my mobile app saying "Your Dropbox is full. Contact your admin for more space" There is no way that this is correct since I'm nowhere close to reaching my limit.
davidbautista
Helpful | Level 5
8 years ago
In my case I can normally open, edit or move files and it doesn't appear anything related to space... (I am 50% full). It's more like a problem with the task bar logo/icon.
rhelvey
Helpful | Level 6
8 years ago
We are having the same issues. I am not getting any response from anyone from dropbox. I pay monthly for this service and no response for over 4 hours is not okay. We are sitting ducks until this is resolved. I am able to use dropbox on my desktop, but not on any mobile devices. We pay for 1TB of data and have used 131GB. Please help.
rhelvey
Helpful | Level 6
8 years ago
Also desktop is stuck on "Starting..."