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Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
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Dropbox Icon Stuck on "Starting" with a red square over it - with the number 1 inside.
Frozen, will not do anything else.....
Online in our Account Settings - The Tab "Plan" settings for some reason is stuck on 258GB Used out of 0GB - even though we have Dropbox Professional (2TB) and our payments are up to date.
Tried uninstalling/unlinking/reinstalling, etc....... doesnt work.
Any help appreciated.....
:-)
Same here, started today. The problem persists even if you reinstall and resync everything. Started happening today both on my windows and mac.
Same issue with Mac OS X (latest build).
Deleted Dropbox preferences and rebooted. No change.
Checked network proxies. No change.
Deleted application caches. No change.
Rebooted Mac. No change.
Dropbox icon is still greyed-out and "Dropbox is starting" message continously displayed.
- Yup same problem here. Windows 10 running Dropbox 56.3.83
The problem started to occur yesterday, where a restart of the client fixed it, but today it's stuck at either indexing or starting...
Something is defiantly broken @ dropbox. The Mac app stopped syncing today and is constantly 'Strating'. My account says that I'm using 0 bytes yet I can go to the home page and see files listed. What is happening?
I have ne macbook pro 2018. Files sunced yesterday when I set up the computer. Today dropbox is stuck at starting. I have uninstalled and installed numerous times and nothing works. Even erased brand new disk and did clean install and still the same problem persists. Frustrated and don't know how to fix this and need dropbox to work with my team.
Exactly the same problem with MacOS 10.13.6
- I did the same routine. No change.
- Clean uninstall. Rebooted Mac. Turn-off firewall & virus protection. Install app. No change.Dropbox icon greyed-out. "Dropbox is starting" message continously displayed.
- I have problem #2 too. I noticed this morning in 2 PCs running Dropbox v56 from Windows 10
I have two accounts, thought it was because "beta" was enabled.
After disabling beta, wait some time, uninstalled Dropbox, made a clean install with offline (v54).
I don't have bad files (checked)
My file storage is fine, both in size and numbers (far below from 300.000).
I made a complete reinstall at least 5 times and each time I tried something different: (always trying a complete resintall, clean folders and configs, restarting PC)
- Delete the las files that was modified/created
- Change the folder location
- Unlink work account from personal (after that, I noticed that the problem was my Work account)
- Uninstalled, installed, login only in my personal account without linking my work account = OK
- Link my work account, Dropbox stuck in "Starting" and "Indexing", blue icon like is syncing forever. The file sync is ok, but the notification icon and state is stuck.
- Uninstalled, restarted the PC, clean all folders from appdata etc, try to login only in in my work account = FAIL. Red icon with number 1, but file sync is normal.
My work account email is using gmail with plus sign appended (https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html)
I only tested this in Windows 10 machine.
Can I test another thing? - This works only at runtime. If you restart (stop and start) Dropbox application or restart your PC the problem returns.
wow, what an incredible problem! affecting all these people at the same time ... starting yesterday ( 08/13/2018 ).
hopefully dropbox has now taken note and is quickly coming up with a solution!!
thanks to everyone! let's get this thing solved! :)
chris
