The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix? Thanks.

Hi again to all, This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.Thanks to everyone for your reports & happy Dropboxing ahead!

Drop box is stuck at "Starting..." but files are being synced

80 Replies

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Gogoarkman
New member | Level 2
8 years ago
Hi Dropbox,

My Dropbox has been starting and syncing since yesterday. It has not been able to finish loading. Please refer image below.

This is the first time showing this issue. Appreciate if you could advise what is the method to resolve this.
pellet
Helpful | Level 5
8 years ago
pellet wrote:
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?

Thanks.
It looks like a confirmed, widespread issue. Let’s give Dropbox some time to get it fixed. Hopefully soon....
4llan
Helpful | Level 5
8 years ago
The issue is really on my work account:
[From Android]
wpfbedford
New member | Level 2
8 years ago
So since yesterday both my desktop and laptop (both win 10 64 bit) App say "Dropbox is starting...." but it never starts. I tested that it is syncing without a problem just the icon stays greyed out and the App never starts. Running 54.4.90

I conatced tech support via email but so far they have not gotten back to me with a fix.

Any ideas how to fix this?

Thanks
brandonkal
New member | Level 2
8 years ago
I am also having this problem on MacOS. Files sync but Dropbox is stuck forever starting. It looks like this issue is widespread. Please add this to you list of known issues, Dropbox.
davidbautista
Helpful | Level 5
8 years ago
Yeah, it seems like a widespread problem. I hope Dropbox fix it. Even if mine is working normally, the task icon bar is stuck in that "indexing..." thing. In Windows 10, it doesn't even appear in current tasks, like if it would be only a bug.
Lusil
Dropbox Staff
8 years ago
Hey there wpfbedford! Initially please note that I went ahead and removed some info from your screenshot, for privacy and security purposes.

As for your concern, due to account-specific info required to troubleshoot for this, I’d kindly recommend continuing via email. I was able to locate your open request from my side and have passed your comments along to the member of my team that's working on this with you.

Once they have more info on this matter, they’ll get back to you as soon as possible. Rest assured, they’ll do their best to assist you.

In the mean time, if you have any other questions, don’t hesitate to get back to us. Thanks! :grin:
wpfbedford
New member | Level 2
8 years ago
OK than you and thanks for removing info from the screen shot.
Lusil
Dropbox Staff
8 years ago
Hey Gogoarkman!

Initially, please note that I’ve gone ahead and removed some info from your screenshot for security and privacy purposes.

Moving on to your concern though, I’d kindly recommend moving this discussion to email due to account-specific info that may be required. For this reason, I’ve gone ahead and sent you an email to the email address associated with your Forum profile. Please check your inbox for my latest message.

Cheers! :grin:
Lusil
Dropbox Staff
8 years ago
No problem, wpfbedford! As mentioned before, should you have any other questions, just give us a shout. :wink: In the mean time, have a wonderful day ahead!