Drop box is stuck at "Starting..." but files are being synced

For us this problem is now resolved. I needed to restart one of the clients, but the others just started working with no effort from me. 

So I would try a client restart if it's not started working for you, but they could be doing a staged rollout of the fix. 

Significantly as well as the client working, the space is reporting correctly within our account again. 

Windows 10 Surface Book

Suddenly, after no change that I'm aware of, the Dropbox icon in the system tray is gray, when I scroll over it says 'Starting' and when right click it says 'Dropbox is starting', continues for many hours with no change.

However on dropbox.com it is showing that my files have synced.

I have uninstalled and reinstalled Dropbox.

I have scoured the community and other sources and can see nothing else on this.

Help please?

Update for me - Restarted my machine this morning and Dropbox is now stating 'indexing' instead of starting. With that said, it doesnt actually seem to be doing anything. No new files have been synced 

All working fine today - synced and up-to date, thanks for sorting DB

Thanks a lot. It's working normally now.

I'm having the same issue. Black screen in the box after short File Loading when I'm trying to establish Smart Synch in this machine.

Hi MichaelP; sorry to hear about this.

Can you quickly perform a reinstall of the desktop app on the affected computer and let me know if you're still seeing this?

If you do, I'd appreciate a screenshot as it would greatly help in pinpointing the cuplrit here.

Moreover, please provide me with some additional information such as the OS of the device at hand, the version of the desktop app you're using, if there are any 3rd party apps (antivirus programs for example) etc. and I'll be happy to investigate further.

Thanks so much!