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Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
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- I have problem #2 too. I noticed this morning in 2 PCs running Dropbox v56 from Windows 10
I have two accounts, thought it was because "beta" was enabled.
After disabling beta, wait some time, uninstalled Dropbox, made a clean install with offline (v54).
I don't have bad files (checked)
My file storage is fine, both in size and numbers (far below from 300.000).
I made a complete reinstall at least 5 times and each time I tried something different: (always trying a complete resintall, clean folders and configs, restarting PC)
- Delete the las files that was modified/created
- Change the folder location
- Unlink work account from personal (after that, I noticed that the problem was my Work account)
- Uninstalled, installed, login only in my personal account without linking my work account = OK
- Link my work account, Dropbox stuck in "Starting" and "Indexing", blue icon like is syncing forever. The file sync is ok, but the notification icon and state is stuck.
- Uninstalled, restarted the PC, clean all folders from appdata etc, try to login only in in my work account = FAIL. Red icon with number 1, but file sync is normal.
My work account email is using gmail with plus sign appended (https://gmail.googleblog.com/2008/03/2-hidden-ways-to-get-more-from-your.html)
I only tested this in Windows 10 machine.
Can I test another thing? - This works only at runtime. If you restart (stop and start) Dropbox application or restart your PC the problem returns.
wow, what an incredible problem! affecting all these people at the same time ... starting yesterday ( 08/13/2018 ).
hopefully dropbox has now taken note and is quickly coming up with a solution!!
thanks to everyone! let's get this thing solved! :)
chris
Hi Dropbox,
My Dropbox has been starting and syncing since yesterday. It has not been able to finish loading. Please refer image below.
This is the first time showing this issue. Appreciate if you could advise what is the method to resolve this.
pellet wrote:The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
It looks like a confirmed, widespread issue. Let’s give Dropbox some time to get it fixed. Hopefully soon....
The issue is really on my work account:
[From Android]
So since yesterday both my desktop and laptop (both win 10 64 bit) App say "Dropbox is starting...." but it never starts. I tested that it is syncing without a problem just the icon stays greyed out and the App never starts. Running 54.4.90
I conatced tech support via email but so far they have not gotten back to me with a fix.
Any ideas how to fix this?
Thanks
I am also having this problem on MacOS. Files sync but Dropbox is stuck forever starting. It looks like this issue is widespread. Please add this to you list of known issues, Dropbox.
Yeah, it seems like a widespread problem. I hope Dropbox fix it. Even if mine is working normally, the task icon bar is stuck in that "indexing..." thing. In Windows 10, it doesn't even appear in current tasks, like if it would be only a bug.
- Lusil
Dropbox Staff
