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Drop box is stuck at "Starting..." but files are being synced
The box icon on system tray stays at gray and says "Starting...". But, when files are changed on another computer, they are being synced. Should I be concerned? Is there a fix?
Thanks.
Hi again to all,
This should be resolved now. Please restart your Dropbox desktop or mobile app and try again.
Let us know if you are still receiving an errors or you're experiencing anything out of the ordinary & we can look further into it.
Thanks to everyone for your reports & happy Dropboxing ahead!
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thanks for sharing! glad i'm not the only one here!! :)
- Help. My desktop application quit working. All last night it kept saying indexing. Today I logged out downloaded latest version and signed back in and it won’t connect. The wheels keep spinning. I really need help I depend on this feature for my business
Same for macOS High Sierra ( v 10.13.6 ) with Dropbox ( v 55.3.168 ). Indicates "Starting..." but unsure if there is any updating of files in the background without indication.
- note: i also do not have any antivirus running.
Same here, also running on OS X 10.13.6
I've just submitted a ticket to support, will let you know if they come back with anything of value, does normally take an age though.
I should also note I've tried all the same steps as you, so no proxy, disable finder integration, reload etc, no joy. I'm not running on an external drive though, so assuming we do have the same issue, that would appear might not be related.
- nice. that's what i want to hear. thanks for all the info! hope some others can join in. fyi, also running the latest version of macOS.
Try making an edit in some file and look at it in other device. If you have no problem with syncing but still your icon show "indexing..." or "starting..." that's happening to us.
- Walter
Dropbox Community Moderator
Hey there Sunnielynne - sorry to hear about this!
As we're getting a lot of these reports lately I want to have a better view of this issue. Therefore, I found your existing ticket in our system and replied to you there. Check your inbox for my email and get back to me there with additional information to have a look into this together please.
Thank you!
Getting exact same issue here, and have an open ticket. Jane can my ticket also be updated when there is a resolution to this, it's worst possible timing for us.
