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Dan36's avatar
Dan36
Explorer | Level 3
7 years ago
Solved

Drop box no longer option for attachments on my iPad using Apple mail

I am using an iPad and running iOS 12.4.3 and Dropbox version 166.2.8. I saw the Dropbox icon fade to black and do its update/cleaning but after this I am no longer able to find access to Dropbox fil...
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  • Walter's avatar
    Walter
    7 years ago

    Hi Dan; how are you today?

    It sounds like Dropbox has not been set as a location in the Files app. Can you please open the Files app on your device and press ‘edit’? Under locations you should see all available locations with Dropbox toggle off. Please switch this on and press 'done'.

    After this is done then, please try again. You should see the functionality has been restored.

    Keep me posted and welcome to the Community Dan36! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hi J4Gallagher; thanks for joining our discussion here and sorry to hear you're having issues with attaching or exporting files from and to some 3rd party apps you're using on your iPad. 

 

I'll be glad to look into this with account and device specific information so please let me know if you'd like me to reach out via email using the address that's linked to your profile here on our Community. 

 

While at it, have you tried re-installing all of the affected apps on your iPad and also ensured that Dropbox is enabled as a location within your Files app? 

 

Please keep me posted Jim! 

J4Gallagher's avatar
J4Gallagher
Explorer | Level 3
6 years ago

Hi Walter,

 

Many thanks for coming back to me on this matter. I have indeed deleted and re-installed the apps in question.

 

Can you please reach out via email using the email address linked to this account as you suggest.

 

Kindest Regards

 

 

 

Jim Gallagher

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Thanks for your cooperation Jim!

     

    I just sent you a brief message so we can investigate further.

     

    Whenever you get the chance, please take a look at your inbox and we'll take it from there.

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