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Forum Discussion
Mark C.29
11 years agoNew member | Level 1
Dropbox and VPN Issue. Won't upload files when VPN is disconnected.
I have been using a VPN (Private Internet Access) for some time with no problems. about a week ago, I have found that Dropbox will only upload files when the VPN is connected. As soon as I dosconne...
Ovidiu R.
11 years agoNew member | Level 1
It seems Dropbox remains in a "Connecting" state indefinitely whenever the traffic switches between the network adapters (VPN is turned off or on). One workaround I found is to manually pause and resume syncing, from the quick menu. It fixes the problem every time, annoying as it is.
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