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bcgirton's avatar
bcgirton
Helpful | Level 6
3 years ago

Dropbox Android will not automatically upload camera pictures over NordVPN

Today I noticed that Dropbox Android will not automatically upload camera pictures over NordVPN. It claims that I am offline, when I actually have a fast, stable connection to the internet.  Is anyon...
Android
Camera uploads
Mobile
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey mockswede, sorry to hear you're having issues with this.

 

Can you let us know your device's exact OS version and the version of the Dropbox mobile app installed there as well?

 

Have you tried another wifi or doing it via cellular data perhaps? 

mockswede's avatar
mockswede
Explorer | Level 3
3 years ago

About cellphone:

Samsung S22 Galaxy

One UI version 5.1

Android ersion 1.3

Google Play system update April 1, 2023

Baseband version S901U1UES2CWD3

Model SM-S901U1

Model Code  SM-S901IZKEUSC

Kernel Version 5.10.136-android12-9-26203684-absS901U1UES2CWD

Build Number TP1A.220624.014.S901U1UES2CWD3

KNOX Version 3.9

Knox API level 36

Knox ML 1.3

DualDAR 1.5.1

HDM 3.0 - 11D

Service provider software version SAOMC_SM901U1_OYM_USC_13_0016

USC/USC.XAA.XAA

Dot Dot Dot...

 

Android security patch level May 1, 2023

HDM 3.0 - 110

 

DropBox Application software on Samsung S22 Galaxy cellphone

 

Downloaded from Google Play Store

 

Version 330.2.2

 

Need any more DETAILS....?!

 

This is SUCH a PIA.  NORD VPN mobile is NOT gonna get any recommendations.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey mockswede, can you please make sure you've checked everything in this list of troubleshooting steps, to see if anything helps?

    • mockswede's avatar
      mockswede
      Explorer | Level 3
      3 years ago

      Yeah.  Followed all of those dropbox steps.

       

      Only thing that works is turning of the mobile Nord VPN software on the phone.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi mockswede, if the upload works without the VPN active, then it could indicate that NordVPN is blocking access to Dropbox servers.

         

        However, I use NordVPN on my own Android device, and am not experiencing any issues with camera uploads. Have you tried changing the specific server used on the Nord app?

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