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Jeff A.11's avatar
Jeff A.11
Helpful | Level 5
3 years ago

Dropbox app stuck syncing after Mac update

After following the process to enable the "new" dropbox, files (709.4 MB) seem to have been moved as expected to ~/Library/CloudStorage/Dropbox. However, after updating one of the files...Dropbox continues to continuously declare it to be "syncing!" No sync errors stated. Quitting the app and restarting did nothing to correct the problem. Logging out and back in again caused the continuous syncing to stop. However after another file update, the continuous syncing started again. How do I return to the previous Dropbox implementation because I cannot continue to deal with an app that does not function properly.

MacOS 12.6.2 (Dropbox V163.4.5456).

desktop
Mac
sync

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  • ginodimeo's avatar
    ginodimeo
    Helpful | Level 7
    2 years ago

    That's really kind of you. So I've been tinkering and it seems that there were some issues with certain file types associated with legacy fonts that Dropbox took exception to while syncing, weirdly causing it (and my internet connection) to grind to a near halt. I deleted those files and it seemed to work okay. I'll see how I get now, but if it's still a grind I'll take you up on your offer. Thanks very much!

  • Jeff A.11's avatar
    Jeff A.11
    Helpful | Level 5
    2 years ago

    That is an excellent observation, and may very well be the root of this syncing issue. My files were Quicken data files...so perhaps the way Dropbox handles certain file types does not play well with the new "secure" Dropbox folder location. Although both Google Drive and Microsoft's One Drive now use that local storage location as well with no issues.

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