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Forum Discussion

Jodes's avatar
Jodes
Helpful | Level 5
4 years ago
Solved

Dropbox app won't upload images anymore from the iphone

Anyone else finding that since the update, they can't get images to upload to dropbox on their iphones anymore?
Mobile
sync
upload
  • Megan's avatar
    Megan
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

Jodes's avatar
Jodes
Helpful | Level 5
4 years ago

Hey Megan thanks for that. I cleared the cache, exited the app and restarted it and unfortunately the exact same issue is still there. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Jodes, you've never clarified if you click on the + icon to upload content, or if you use camera uploads. 

 

Can you let me know more? 

 

If you're using the latter, can you try switching camera uploads off, then on again? 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    Megan I tried direct from my photos after taking it to upload that way, as well as from Dropbox app itself, the +. Neither works. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Jodes, let's try one more step, please.

     

    Feel free to uninstall the app, reboot your phone, then re-install. If this doesn't work, take a screenshot of the error message you get, and send it back to me here, so I can have visual too. 

  • Jodes's avatar
    Jodes
    Helpful | Level 5
    4 years ago

    Megan I deleted and added it back and that has fixed the problem, it seems to be uploading fine now. THank you so much for your help 🙂

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Awesome news, Jodes! 

     

    Happy to know everything is back on track. If you need anything, you know where to find me. 

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