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jupiterfarmer's avatar
jupiterfarmer
Explorer | Level 4
2 years ago

Dropbox Backup isn't backing up all of my files, even though desktop app's up to date

although it says it's up to date, most files aren't backed up.  It used to work fine, stopped for reasons never explained to me (email support just responds every few days with basic generic info tha...
Computer Backup
desktop
Dropbox Backup
sync
jupiterfarmer's avatar
jupiterfarmer
Explorer | Level 4
2 years ago

I forgot to mention also, I access my backed up files via FileExplorer on a laptop and a Surface, this now no longer works but used to work fine.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info and the screenshot! I had a look into our system, and was able to locate your latest ticket, which seems to have been escalated to our specialized team. 

 

Since we don't have any account visibility on the forum, I’d suggest continuing with them directly. However, to make sure our team looks into this as soon as possible, I’ve also left them an internal note on your behalf.

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