Forum Discussion

NickWalton's avatar
NickWalton
Explorer | Level 4
2 years ago

Dropbox Backup says its backing up my files but I can't get them online.

Not sure if I've put this in the right category but anyway.   I recently updated dropbox as well as my mac and it started to re-backup my whole macbook again. Once it was finished I realised that...
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Dropbox Backup
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi NickWalton, thanks for posting here! 

 

From what you described, it sounds like you have some issues with our Backup feature, so let's see what we can find together. 

 

I'll start with the last thing you mentioned, about the folders staying in their original paths. That is expected. 

 

There are currently two versions of Dropbox Backup, and it seems you're using the one where the folders remain in their original paths on your device. 

 

You can visit your Backup Page online, in order to see the content there. 

 

As for making the content online-only or creating a shared link: do you follow the steps in order to achieve that, inside the folders using their original paths on your device (in your Downloads, Documents or Desktop) or inside your Dropbox folder? 

 

Feel free to share some additional details with me on this one. 

 

Thanks a bunch! 

  • NickWalton's avatar
    NickWalton
    Explorer | Level 4
    2 years ago

    Hey Megan!

     

    Thanks for reaching out. So I didn't know there were two different versions of Dropbox Backup, I would absolutely prefer the version that puts all of my files into the dropbox directory. I'm assuming that way I can then choose to make files available offline & online? Not too sure how switch over to that version though.

     

    I need to be able to send files via dropbox, listen to mp3 & wav files while on my phone, and I cannot seem to do that in its current state. I understand that I can view what's been backed up through the 'Backup' section on dropbox, but when I go to 'All files' it doesn't show them there which I believe is where I need them to be?

     

    Thanks!

     

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hey NickWalton, before I go ahead and let you know more about what you asked in your latest reply, I'd like for us to check if you're running the Beta version of not. 

       

      If you access your Backup page online, do you see Beta to the right of Dropbox Backup at the top of the page? 

      • NickWalton's avatar
        NickWalton
        Explorer | Level 4
        2 years ago

        Yep I am

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