Forum Discussion

Catalina1's avatar
Catalina1
Helpful | Level 5
2 years ago

Dropbox Backup stuck updating to new version - can't dismiss the update window on macOS

Hello, I store all of my files in Dropbox, including those on my desktop and downloads. Two days ago, I was prompted with a window from Dropbox, asking me to accept the new Dropbox Backup feature. ...
Computer Backup
desktop
Dropbox Backup
Mac
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for your post, Catalina1! Let’s check this. 

 

Can you clarify the current syncing status and app version of your desktop app? 

 

From your screenshot, it looks like Dropbox is trying to update the Backup feature, but the update hasn’t finished just yet. 

 

I’d also like a screenshot of what you see when clicking on this link.

 

Ping me, when you’ve got more info.

md24's avatar
md24
Explorer | Level 3
2 years ago

I'm having the same problem, did you find a solution you could share?

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