Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacO...
desktop
Error Messages
sync
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Can you also send us a screenshot of the app's exact status as shown in your menu bar banbikas ?

 

Apart from that, can you try removing the folder via the website and let me know how it goes? 

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

 Here's the screenshot of the drop-down menu of Dropbox.

 

In the website, the folder 'Mongolia LV Report' is not there.  All other folders are present.


Thanks for the help.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi banbikas, are you not able to unlock the file via your OS settings, since this could be what is preventing the deletion.

     

    Another method to try would be to quit the Dropbox desktop application entirely, and then try dragging the folder to Trash and then restarting the machine and Dropbox.

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