Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacO...
desktop
Error Messages
sync
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Did you try the steps in my previous post to see if this helps?

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Hi Jay

I may not have properly understood what you are suggesting.

I can't unlock the folder on my laptop, because I am not the creator of the folder.

I am also not sure how I can quit the Dropbox application.  The Dropbox folder and sub-folders are an integral part of the file management system under MacOS Finder.  I am not operating through a desktop application.  How can I quit Dropbox?

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    The desktop app is the one which syncs your files, shown in your screenshot banbikas.

     

    You can click on the Dropbox icon in your menu bar and then click on your avatar (account's picture) and Quit. 

     

    Let us know if you still get the same error after quitting the Dropbox desktop app completely before trying to delete this folder. 

    • banbikas's avatar
      banbikas
      Explorer | Level 3
      3 years ago

      Hi there

       

      Thanks for the advice.  I managed to quit the Dropbox application.  But I still cannot unlock the concerned folder, so I was unable to drag it to the Trash.  I restarted the laptop, and I still have the same issue.  Dropbox is once again trying to sync the 'Mongolia LV report' folder and is unable to do so. Hence I cannot update Dropbox when prompted to do so.

       

       

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hey banbikas, if you click on the Dropbox icon in your menu bar, then on your initials/profile pic and then on "view sync issues", what do you see?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!