Forum Discussion

banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Dropbox can never finish syncing because one folder is locked by another user.

I cannot remove or edit the two Word files within a locked folder.  This folder will never sync with my computer and displays as a constant error message (red cross against the folder's title in MacO...
desktop
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banbikas's avatar
banbikas
Explorer | Level 3
3 years ago

Hi Hannah

I quit Dropbox from the menu bar at the top of the screen and then tried to run the command again in Terminal, but I got the same error message as before.

 

Ben

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the update here, Ben, and apologies for the delay.

 

Can we reach out to you via email, so we can look into this internally a bit more?

  • banbikas's avatar
    banbikas
    Explorer | Level 3
    3 years ago

    Hi Hannah

     

    Yes, sure.  My email is [Removed as per Community Guidelines]
     

     

    Thanks


    Ben

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, please could you reply to it when you get a chance!

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