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lokimac's avatar
lokimac
Helpful | Level 5
6 months ago

Dropbox can't sync files due to selective sync conflicts and unsupported file types on Mac

Hello.  I'm running Dropbox on Mac OS 15.5, and have been happily using File Provider with Dropbox on an external drive for a few months. Suddenly, two things have happened: I have dozens of file...
desktop
Mac
sync
lokimac's avatar
lokimac
Helpful | Level 5
6 months ago

Hi Jay

No recent updates but yes, the external drive did disconnect several times - had a loose cable which I've now secured in the Mac. 

Thank you

Matt

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

It's possible that this is what caused the issues you're experiencing, since if the Dropbox folder can't be detected by the desktop app, then unexpected issues could occur, such as data corruption, permission issues or even data deletion. 

In this instance, there were selective sync conflicts, and you mentioned that your account is no longer using the File Provider system. 

Does the external drive meet the requirements as listed on this page?

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