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Papa Bear's avatar
Papa Bear
Explorer | Level 3
2 years ago

Dropbox cuts out the first 8 seconds of my video during uploading

The last 2 videos uploaded in Dropbox have cut out the first 8 seconds of the video. The videos are about 2 - 3 minutes and less than 100mb. Is there a solution to the problem?
Preview
sync
upload
Papa Bear's avatar
Papa Bear
Explorer | Level 3
2 years ago

Thanks Hannah. 

Preview on Dropbox reveals the same issue. I removed the video, and then reloaded it on the website. The result was the same. The first part is missing. Appreciate any ideas on how solve the problem.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks, if you uploaded via the desktop app, then it shouldn't lose any part of the video. Even if done via the site, the video should be complete, though rarely there can be some issues for much larger file sizes.

 

Could you confirm this by showing a screenshot of the original video runtime, and then the same for the uploaded video?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago

    If the video is indeed being cut off, it's curious that it's at the 8 second mark. That's the same point in the video where the thumbnail for the video is pulled from.

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