Forum Discussion

DamianYap's avatar
DamianYap
New member | Level 2
2 years ago

Dropbox desktop app disconnects randomly during file upload

Dropbox desktop app disconnects randomly. I have a work team, and we are all having this problem when we want to upload files, Dropbox disconnects and the upload or download is interrupted. The only ...
desktop
sync
upload
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there, DamianYap, and thanks for bringing this to our attention.

 

Would you mind giving us some more details about what you mean when you say that the app disconnects?

 

Are you getting some kind of error message or does the app just crash?

 

Also, are you having this issue with multiple computers, all connected to the same network?

 

Let me know and we'll go from there.

phafa's avatar
phafa
Helpful | Level 5
2 years ago

I'm having this same issue on Dropbox Desktop: v202.4.5551 on Windows 10.
It's getting worse and I work with this. What's going on?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!