Dropbox desktop app stuck on "indexing" and not uploading files (Mac, China network)

Hi everyone,

I’m experiencing an issue with Dropbox desktop syncing and would really appreciate your help.

I have a Dropbox Plus account. When I upload files through the web interface, everything works normally. The uploaded files are also visible on my other devices.

However, on my two Mac laptops, when I add files into the local Dropbox folder, the app gets stuck on "indexing" and does not proceed to upload or sync the files.

Here is the situation:

- Web uploads: working normally

- Other devices: syncing correctly

• Local Dropbox folders (2 laptops): stuck on indexing, no upload occurs

I am currently located in China and using a proxy/SSH tunnel (SOCKS5 via 127.0.0.1:7070). I suspect this might be related to network or connectivity issues affecting the desktop app.

I have already tried:

- Restarting Dropbox

- Reinstalling Dropbox

- Changing network / proxy settings

But the issue still persists.

Has anyone experienced this before or knows how to fix it?

Thanks in advance!

Device:

MacBook (2 devices)

Operating System:

macOS (latest version)

Dropbox App Version:

Latest version (auto-updated)

Syncing Status:

Stuck on "Indexing" (creating index), no upload progress