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Forum Discussion

AO6888's avatar
AO6888
Explorer | Level 3
2 years ago
Solved

Dropbox desktop syncing caused the internet wifi to stop working.

I have been experiencing this issue for a while now. Every time I sync a file on my MacBook onto Dropbox, the Wi-Fi connection stops working for other applications, browsers, phones, and smart home d...
desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot?

     

    Does this only occur on this network connection?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi AO6888, that behavior is quite odd. 

 

Does this happen only when you use the app, or when you upload a file using the website too?

AO6888's avatar
AO6888
Explorer | Level 3
2 years ago

Hi Megan,

 

It seemed to happen only with the app sync. I just tried uploading via the website, and everything works normally. 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi AO6888, are you only getting this issue when syncing files from the computer to the site, or is it also when files are synced from the site?

     

    Could you try limiting the upload speed even lower, to say half the speed, to see if this helps?

    • AO6888's avatar
      AO6888
      Explorer | Level 3
      2 years ago

      The issue only occurs when syncing (uploading) files from the computer to the server.


      I just tried limiting the upload rate to half and a quarter of my WiFi upload speed result. Both didn't work. 😢


      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot?

         

        Does this only occur on this network connection?

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