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wa4cbg's avatar
wa4cbg
Explorer | Level 3
1 year ago

Dropbox downloads show as online with cloud icon. Why? I need all downloaded files to be offline

 My Client has been using Dropbox for a number of years. He has a desktop and 2 laptops. He saves all files in Dropbox folders on the computer (local) Dropbox folders. Any new files in these folders ...
desktop
sync
windows
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

Hi wa4cbg, thanks for providing these details.

 

Just to check, could you attach a screenshot showing the Dropbox folder as it appears in Explorer for that machine?

 

Additionally, a screenshot of the desktop preferences in the Sync tab would by appreciated.

 

This will help me to assist further!

wa4cbg's avatar
wa4cbg
Explorer | Level 3
1 year ago

Jay,

 

Thanks in advance for your help. Here is the screenshot that I saved previously. Will send you the configuration page a bit later, when I can log back into the computer. 

 

 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    From what I can see, the settings look correct on that page.

     

    I know you've mentioned it already, but if you mark the entire Dropbox folder as available offline, does this proceed to make all the files local?

    • wa4cbg's avatar
      wa4cbg
      Explorer | Level 3
      1 year ago
      Yes, all files downloaded after selecting the option on the Dropbox folder
      • wa4cbg's avatar
        wa4cbg
        Explorer | Level 3
        1 year ago

        What is the expected behavior after making that selection? Should all new files and folders automatically be made offline ?

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