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schmidtsp's avatar
schmidtsp
Explorer | Level 3
5 years ago

Dropbox files on PC are not showing up on the Dropbox website

I recently had to re-install Windows 10. I re-installed Dropbox using the install function from the Drobbox website. What shows in the Dropbox folder on my computer does not match what shows on the w...
desktop
sync
Hunter's avatar
Hunter
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hey schmidtsp, sorry for bumping into your thread.

 

It sounds like your "hidden" Dropbox folder, isn't actually syncing to your account.

 

Firstly you need to make sure the Dropbox application is always running (icon in your system tray).

 

To ensure that, you can run the Dropbox installer.

 

To find your active Dropbox folder, you can:

  1. Open your desktop app preferences.
  2. Click the "sync tab".
  3. Note the "Dropbox folder location"

Any files you add in the above Dropbox folder location, will sync and upload to your account, as long as your Dropbox application is running.

 

 

 

schmidtsp's avatar
schmidtsp
Explorer | Level 3
5 years ago

Thanks Hunter.  I ended up copying all the files I had added to the nonsyncing folders (I had two of them for some reason) to a jump drive, uninstalling anything "Dropbox" on my PC, and then re-installing Dropbox from the Dropbox website.  Everything seems to be working now.  I'm not sure why it didn't install correctly the first time.

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