Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

wadeg's avatar
wadeg
Explorer | Level 4
5 years ago
Solved

Dropbox Finder Folder not syncing

Someone shared a word document with me and its showing up on dropbox.com and its showing up in the dropbox app on my mac (which i don't use). I use the Dropbox folder directly in Finder. The document is not there. Does the Dropbox Finder folder not sync in the same way? Am I missing something here? Thanks in advance.

desktop
Mac
sync
  • Jay's avatar
    Jay
    5 years ago
    Hi wadeg, in order for the file to appear in Finder, you'll need to create a shared folder, invite the other user, and have the file located there.

    It will sync to both machines, and you can edit it via your machine, so any changes will sync to the site, and then their device.

13 Replies

Show More
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hi wadeg, in order for the file to appear in Finder, you'll need to create a shared folder, invite the other user, and have the file located there.

    It will sync to both machines, and you can edit it via your machine, so any changes will sync to the site, and then their device.
  • wadeg's avatar
    wadeg
    Explorer | Level 4
    5 years ago

    Thanks Jay! This is what I asked way back at the beginning of this thread, but no one confirmed that it needed to be in a shared folder. Okay, I will do this now and make a note of this functionality for the future.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    No probs, wadeg! If you need any more details, feel free to message back!

    Enjoy the remainder of your week!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!