We're making some changes to the Dropbox Community 👩‍💻 - Find out more here.

Forum Discussion

colsar's avatar
colsar
New member | Level 2
3 months ago

Dropbox folder missing from indexed locations for searching on Windows 10

Device
HP Desktop
Operating System/Browser (if using the web)
Windows 10
Dropbox App Version (if using the app)
238.4.6075
Syncing Status
Up To Date

Question or Issue
I've not been able to find documents using search in my dropbox folder for a few weeks. I went to indexing options to remove dropbox from indexing and re-add it hoping it would rebuild the index. IT'S NOT THERE TO SELECT AT ALL!! I have my dropbox as a fold in Documents. When I go to C Users Myname Documents, dropbox is not there.

I've right clicked the folder and in properties, went to advanced, UNCHECKED allow this folder to have contents indexed and applied that. Then I went back and checked it so they could be indexed and applied that. 

Dropbox is still not in the indexing options list of folders.

desktop
Permissions
windows

30 Replies

Show More
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey SDave -  sorry to hear about this.

    Can you clarify your computer's OS version and the version/status of the Dropbox desktop app as shown in your system tray? 

    Also, did you try any of the suggestions mentioned above? 

  • SDave's avatar
    SDave
    Explorer | Level 4
    3 months ago

    I'm having the same issue - looking forward to any solutions.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Happy Monday, colsar!

    I can see that you found my email and replied to it, so I replied back. 

    See you there!

  • colsar's avatar
    colsar
    New member | Level 2
    3 months ago

    I haven't seen the email. Can you resend it. Thx.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Thanks for trying, colsar.

    I just sent you an email, so we can take a closer look into this.

    Just reply back to me when you have a chance.

    Cheers!

  • colsar's avatar
    colsar
    New member | Level 2
    3 months ago

    Okay. I did the file above that I searched and didn't get a hit on the contents. I made if online only , the icon went to a cloud. Then I switched it to offline and it cycled and went to a green check. I waited a few minutes to see if it would index and then searched. No luck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi colsar!

    No need to make everything online-only yet, just as a test, try it with a couple of files to see if it does help.

  • colsar's avatar
    colsar
    New member | Level 2
    3 months ago

    I have a LOT of files. If I make it online only, is it going to start deleting them from my computer!!??

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hi colsar​, let me also jump in here! 

    As a last resort, please try changing the file to online only and then available offline again to see if there's any difference with the behavior.

    While you're at it, feel free to check out this article too. 

  • colsar's avatar
    colsar
    New member | Level 2
    3 months ago

    Where do I check for the available offline or online-only?

    This exercise showed me something I hadn't noticed. Search will find the file name but not the contents. ...

     

     

     

     

     

About Create, Upload, and Share

Find help to solve issues with creating, uploading, and sharing files and folders with Dropbox.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!