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Andrew-H's avatar
Andrew-H
Explorer | Level 3
3 years ago

Dropbox forcing files to go online only

I can't seem to find an answer to this, but my Dropbox app (Mac) is automatically forcing some of my offline files to go to online only. This becomes a big problem when I'm trying to access gigs of v...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi everyone, thanks for bringing this to our attention.

 

If the files are not marked as available offline, this allows the Mac OS to automatically move files to online-only to free up local hard drive space, as per the File Provider system.

 

If you're still experiencing this and the files only have the green icon indicating the file is available offline, please contact the support team directly for them to investigate in more detail.

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