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iceziz's avatar
iceziz
Explorer | Level 4
10 months ago

Dropbox iOS problem: Unable to share more than 3 files at once.

After my Dropbox app was automatically updated recently (version 414.3), I can no longer send more than four files at once through another app. When I select four or fewer files, it works fine, but selecting more than four prevents me from tapping the send button. My friends who also use iPhones are experiencing the same issue, but Android devices don’t seem to have this problem. (I'm using an iPhone 16 Pro.)

My recording link: removed

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  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    9 months ago

    fatnguyen Thanks for your patience. I've checked with the team and we'll be rolling out a fix for this in an update on 3/24. 

  • fatnguyen's avatar
    fatnguyen
    Explorer | Level 4
    9 months ago

    I really appreciate your hard work. Thank you so much.

    Have a nice day team.

  • iceziz's avatar
    iceziz
    Explorer | Level 4
    9 months ago

    Hi Dell_Dropbox, thank team so much for your effort! Our company has resolved this issue with the latest version of Dropbox.

    However, I have an employee using an iPhone 7 Plus, which cannot upgrade to iOS 16.7.10 to update your latest version. Do you know any way for them to downgrade to a previous version that doesn’t have this file-sharing issue?

  • iceziz's avatar
    iceziz
    Explorer | Level 4
    9 months ago

    For more information, she's using iPhone 7 Plus (IOS 15.8.3), her current Dropbox version is 414.3.2. 

  • Dell_Dropbox's avatar
    Dell_Dropbox
    Icon for Community Manager rankCommunity Manager
    9 months ago

    iceziz In regards to your employee with the iPhone 7 Plus, unfortunately we do not support versions below iOS 16.7. 

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