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Forum Discussion

coymeetsworld's avatar
coymeetsworld
Helpful | Level 6
6 years ago
Solved

Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
desktop
sync
windows
  • coymeetsworld's avatar
    coymeetsworld
    6 years ago

    Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Thanks for the screenshot Chillosoph!

If the issue was caused due to incorrect permissions, the desktop app might need a little time to finish syncing any files it couldn't sync previously.

Do you still see no progress within the sync status?

If there has been no change, would you mind if I reached out to your email linked to your Community profile?

Keep me posted!

Chillosoph's avatar
Chillosoph
Explorer | Level 3
6 years ago

No it hasn't change.
Can i give you another email because I need a Login-Token everytime I want to Login into that account. 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    So we can look into some device specific info on this, I'd need to be in contact with the email address that's associated with your Dropbox account.

    If this is different than the one linked to your Community profile Chillosoph, can you please create a ticket from here and let me know the ticket number that you receive?

    Thanks!

  • Chillosoph's avatar
    Chillosoph
    Explorer | Level 3
    6 years ago

    The Community Account and the Dropbox Account are the same.

    I also just tried it on the buggy PC with a new Dropbox Account.
    So the only combination it doesn't work is on 1 PC with the normal Account.

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Okay, I've reached out to the email linked with your Community profile as this seems to be the one experiencing the issue.

    Please just check your inbox when you have a moment and we can go from there.

    Thanks!

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