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coymeetsworld's avatar
coymeetsworld
Helpful | Level 6
6 years ago
Solved

Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
desktop
sync
windows
  • coymeetsworld's avatar
    coymeetsworld
    6 years ago

    Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.

DMP3D's avatar
DMP3D
Explorer | Level 4
6 years ago

Hi

 

i've been using Dropbax for q good while now and I've not had any issues before but since Monday (1st June 2020) the Dropbox on my Windows 10 PC is taking forever to complete a sync. For nearly three days none of the files I needed to sync are syncing. The icon says it's still syncing but there seems to be no changes when I go to Dropbox.com to check if the files are there. I've manually copied the folders and files on to Dropbox.com so my customer can access them.

 

When I pause the sync and restart it sits at about 10 files to sync then will stay like that for hours. I then went to restart the sync again and now it shows over 600 files but the numbers are't decreasing and nothing is being updated when I open Dropbox.com

 

Anyone know why this is? They aren't partcularly large files.

 

Thanks,

 

Wayne

Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 years ago

Hello DMP3D, I hope you're well today!

 

Since the sync appears to be stuck, can you try the steps outlined here and let me know if that does the trick?

 

You'll need to allow the app a short time to apply the changes and allow the sync to progress, so please just keep an eye on the sync status for any changes there.

 

Keep me posted with your results!

  • DMP3D's avatar
    DMP3D
    Explorer | Level 4
    6 years ago

    Hi Daphne

     

    Thanks for replying.

     

    There isn't an option for "Fix Hardlinks". I've attached a screenshot showing what it is giving as an option. The version I have is v98.4.158.

    • Daphne's avatar
      Daphne
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 years ago

      Thanks for getting back to me here DMP3D!

       

      When you're in the Account tab, can you try holding the keys Alt+H instead of the Space bar?

       

      Let me know how it goes!

      • DMP3D's avatar
        DMP3D
        Explorer | Level 4
        6 years ago

        Hi Daphne

         

        I've done that then help the space bar while clicking on Fix Hardlinks and it's still seems to be frozen. I've done a lot of work today and none of it is going in to the Dropbox cloud.

         

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