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Dropbox is continuously reporting it's syncing, or indexing on Windows 10.
Hello,
Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying to do. I've had this issue for weeks, I've had to even shut down Dropbox at times because it was using a high amount of CPU cycles.
I've updated to latest version 86.4.146 and I still have the problem. I do not have this issue on my Ubuntu box at home. Is there a way to tell what Dropbox is actually doing? I just get a vague statement it says it's "Syncing..." or "Indexing one file", but can't tell what it is syncing or indexing.
Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.
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Well, I have nearly 300,000 files in my Dropbox folder, so it isn't practical to look at each file to see if there is a green check, a blue circle, or a red X. But, I CAN tell you that there are quite a number of files that don't have ANY visual indicator (no green check, blue circle, or red X). I have noticed over the years I've been using DB that both on Macs and PCs, the visual indicator is inconsistent. It is usually there, but not always.
Is your computer's software up to date? If not please update it. Also make sure that you are using Dropbox's latest version, 101.4.434. If you are still experiencing the same problem even after following the above steps, troubleshooting & trying to fix the problem and updating your device and dropbox app to the latest verison, file a support ticket at https://www.dropbox.com/support I hope this helps!
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I have the exact same issue, two files indexing forever and impossible to see which ones....
Hi! I recently had to "refresh" my desktop, which uninstalled all of my apps. After I reinstalled Dropbox desktop (Windows 10) the computer acts funny.
I can see Dropbox in my systems tray showing a constant syncing of 11K+ files. When I right click to open the systems tray, the window opens up....all white...not responding. After about 3-4 minutes, the unresponsive window closes. Opening Dropbox causes my computer to act funny---I can't even reliably open task manager to kill apps.
Help!
- Daphne
Dropbox Community Moderator
Hi there cgmatt and Jhinkle78, thanks for joining us here!
If you haven't already, can you try out the steps outlined here and let me know if that does the trick?
Please allow a little time for the changes to take affect and keep an eye on the sync status for any progress. If you have a lot of files, this may take a little time.
Keep me posted!
