Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lincsat's avatar
lincsat
New member | Level 2
3 years ago
Solved

usege reported incorrectly

Dropbox is reporting that I've used 42.71GB of space and requesting that I upgrade for more storage, I have everything synced to my PC and Windows reports that I've used only 1.48GB. How do I get Dropbox to report the correct amount of usage?

Quota
Storage space
  • Jay's avatar
    Jay
    3 years ago

    You backups should be visible on this page, which will also give you the options to manage or delete backups.

4 Replies

Replies have been turned off for this discussion
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi lincsat, thanks for bringing this to our attention.

     

    Is it possible you have any shared folders or backups taking up quota on your account?

     

    Can you check the breakdown of your quota according to this page?

     

    This will help me to assist further!

  • lincsat's avatar
    lincsat
    New member | Level 2
    3 years ago

    It's showing the majority as "Backup" but don't see any folders with backups

  • lincsat's avatar
    lincsat
    New member | Level 2
    3 years ago

    I think I see what's happened, I installed dropbox on a new laptop and it decided to backup files on it's external SD Card even though I hadn't selected it. I have now deselected and deleted it and it seems to now be correctly reporting the data stored.

     

    Thanks for your help

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    You backups should be visible on this page, which will also give you the options to manage or delete backups.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!