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Dropbox is not searchable in Mac OS Monterey 12.0.1
Dropbox files/folders are not searchable in spotlight on new MacBook Pro with M1 chip - Monterey OS 12.0.1. Have re-indexed spotlight. Have uninstalled and reinstalled Dropbox and rebooted. Have made...
I have found a solution, everyone! I hope everyone struggling with this will find this post. The problem isn't with dropbox, it's with Mac Spotlight. Which surprised me, as I always thought the finder search was separate from Spotlight, but apparently, on the back end, both are one-in-the-same. I've heard many times that re-indexing spotlight didn't work, but it does! You just have to do it a different way for everything to ACTUALLY 100% reindex.
Tutorial is here on apple's forums: https://discussions.apple.com/thread/253479408
Just giving credit where credit is due.
In case that goes away, instructions are also listed below.
- Open System Preferences and go to Spotlight's Privacy tab.
- Add the entire hard disk INTO the Privacy list.
- Maybe wait 30s.
- Remove the hard disk FROM the Privacy list.
Spotlight will re-index. After finish re-indexing, the search in folder works for me.
(To see if Spotlight is indexing, use Command+Space to invoke Spotlight, and type in something. Wait a second. You should see a progress bar to show indexing progress)
Of note, I am on Mac OS Monterey 12.6 (21G115). My dropbox version is 158.4.4564. These are both the lastest, as of now, 10.3.2022.
Hopefully this helps! Changed my life - I can work again!
So it says it's up to date and I am the admin. I use dropbox like a file cabinet for my clients. Each client has a folder. I can navigate to the folder but it takes forever because i have to scroll through finding it. In the past, when I would search, the client's folder would show up in the search results and now it's not.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey izaguirres, happy Wednesday!
Can you try logging a ticket about this? You can do this by visiting this page.
Once you have the ticket number, feel free to share it with me, so I can locate it on our system.
Thanks!
Hi Megan, this is what I got. There was more but I wasn't able to screenshot it all at once
- Jay
Hi izaguirres, you should've received an email from the support agent with a ticket number in the email subject. If it's not in your inbox, try checking your junk or spam folder.
Please could you provide that number in order for us to investigate further.
Here are three screen shots looking for two new docs I saved in Dropbox. Spotlight finds them in "This Mac" but not in "Users" nor in "Dropbox"
I should add - I am only having this problem on my brand new iMac with the Apple M1 chip (in my university office), and not on my Intel iMac at home. Same Dropbox. So maybe something to do with M1 chip?
This issue seems to have been going on since January with no solution and a lot of tire-spinning.
I'm having the same problem finding files and folders in Monterey. I'm weary of continually having to work around technology issues instead of just being able to get work done.
I've been trying to decide whether to move completely to Dropbox or GoogleDrive. This makes the decision much easier.
Having this same problem with a brand new M1 14" Mac running Monterray 10.5.
It's extremely frustrating, as search is one of the most basic features I expect to work.The problem seems to have solved itself over a long weekend of neglect. Now spotlight is finding things again. I have no idea why, but I'll take it.
- Nancy
Hi kevin_shkfjh12324, sorry to hear you’re having the same issue.
Can you let me know what’s the current syncing status of your desktop app, as well as its app version?
@nancy I have dropbox v155.4.5493. (MacOS 12.5 on an M1 mac)
Dropbox is synced - and I can search for, and open, the files from Spotlight, but just not in Finder (as reported by others)- Megan
Hey all, I hope you're doing well!
Can I ask that you log a ticket with our Support about this? You can do this by visiting this page.
Once you do, feel free to reply back to me here with the ticket number, so I can locate it on our system. If, for whatever reason you can't open one let me know, and I'll be happy to do it for you.
Thanks a lot!
As noted earlier, my problem just - went away - and now it's working fine. I hope the tincture of time works for others as well.
