Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox is not uploading or uploading very slowly

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1
11 years ago

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
10 years ago

Nicole,

If the troubleshooting steps shared on this thread are not working, I'd kindly ask you to open a ticket with our support team so they can investigate it further. Unfortunately there's not much more we can do unless the team looks at what could be causing issues and slowness on your uploads.

Jocelyn,

Did the support team try to run additional troubleshoot steps to identify where the issue lies? Could you share which steps were taken to identify if the issue was on your end or not? (if they can publicly shared) - if you prefer, send me your ticket number and I'll have a look.

Encore,

I'm sorry to hear the answers sound like 'computer-generated' - I see you have dealt with our team already. May I ask if you always had issues with slowness or if that's something that started in the last few months?

Also, does it happen to be slow in all computers you got Dropbox installed? (I'm assuming other accounts, not the same account on multiple devices)

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