Forum Discussion

jeanzbeanz's avatar
jeanzbeanz
Helpful | Level 5
9 years ago
Solved

Dropbox is not uploading or uploading very slowly

I have dropbox installed on multiple devices and they all work fine, except it has suddenly stopped uploading on my windows laptop. I moved a load of photos off my phone onto dropbox on my laptop l...
desktop
sync
upload
windows
  • Jane's avatar
    Jane
    9 years ago
    Hey walwar, 
     
    Let me send over some more details and tips to determine the cause!
     
    • For starters, you may have a look here for some steps to adjust your bandwidth locally. 
    • Secondly, you could try force quitting all other applications and see if this helps improving your syncing speed. 
    • Also, let me ask you whether you’re in a work or home environment. 
    • You could use the link below to check your connection speed through your ISP and local network by using the following link: http://www.speedtest.net/
     
    I’ll be following-up here, so please keep me updated in your reply! 
Douglas S.'s avatar
Douglas S.
New member | Level 1
11 years ago

I have a 5MB upload hard wired internet. Yet when I upload large files using my desktop application, I'm only getting 10-66kb transfer speeds. Why so slow? My ISP has checked and found nothing wrong with my service. Is Dropbox "throttling back" my upload speed? There are no other devises being used that would reduce band width. Please help!

Bennett H.'s avatar
Bennett H.
New member | Level 2
10 years ago

Ed, if there has any troubleshooting step that has ever solved this problem under these conditions (specifically, where we have already verified normal upload speed on our Internet connection and already disabled throttling in the Dropbox client), then presumably it should be posted here, so other people can find it.

However it's a moot point since 100% of the evidence points to the problem being Dropbox's slow servers, and if that's the case then no amount of troubleshooting will fix it.

If you think I'm wrong, then tell us: What's one troubleshooting step that has ever fixed this problem for any user, ever? ("Fixing" the problem does not include trying a couple of things until the upload speed randomly fluctuates upward for a few seconds.  The upload speed has to go up to a usable speed, and stay there.)

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