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Forum Discussion

Viqhaas M.'s avatar
Viqhaas M.
New member | Level 1
11 years ago
Solved

Dropbox is re-syncing my files again?

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
desktop
sync
  • DOsinga's avatar
    DOsinga
    9 years ago

    I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.

     

    I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.

     

    I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.

Jinx's avatar
Jinx
New member | Level 2
7 years ago

I Have just searched google for this issue and this Forum thread came up as the first item. It's titled Solved: Dropbox is re-syncing........... etc. The fact that this thread was started in 2015, and it is currently December 2018 and I have now just encountered this issue tells me it is far from Solved. My company Dropbox is now Indexing 240k+ files and we can't access any of the newest edits to files or additions of folders/ files. It happened 1 Hour ago and looks to be Indexing for the next several hours. Which means I can't deliver on my Boss's requests, and complete my daily taks quickly and efficiently.

My question is for Dropbox, its a very simple one:

Why is this not fixed after 3 years??? 

and follow-up Question(s):

How do you expect businesses who not only pay for this service but rely on this service for running all aspects of their business to function in a cost-effective and productive manner if we cannot access our files on your system? 

Why can't this process be run as a secondary/background task without interfering with access of newly created or edited files?

Why can't this process be run at a time we select? We have 12 hours a day this dropbox is not used (overnight) why not then? Just like windows update prompt to install updates or a phone update installed overnight?

We were recommended this Service by our IT company, (along with 2 other companies that we had quotes off) and even they (Our IT company) cannot believe the drop in not only the File share service from Dropbox but the general lack of support and noticeable action from Dropbox in resolving issues. And Not allowing Our IT Company to manage our dropbox account for us and deal with technical issues. (Which is a whole other problem in itself)

3 Years this thread has been active and Dropbox have the audacity to put a solved title on it, thinking that their problems will go away.

Fix your System Dropbox or you will be dropped. Simple.

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (Vladan76), I understand that monitoring your syncing activity is of utmost importance right now & I’ll try to advise accordingly. 
 
As the Dropbox syncing activity could be impacting your data usage, I’d suggest utilizing our Selective Sync feature to reduce the overall load of the client. You can simply get going with that by un-checking the content that you’d like to store on on your account online but don’t necessarily need locally. (Tip: You may also have a look at this resource here, where Jay explains matters in a bit more detail.)
 
From there, I’m wondering whether you’re working in many projects at the same time, so I’d suggest checking back on your account activity in case your colleagues have added a large number of files to a shared folder that may impact your account as well. 
 
Please do let me know how you get on with my advice in your next message. Thanks in advance for taking a bit of your time to work on that with me & try my suggestions. Enjoy the rest of your day until we talk again!  
When it comes to your inquiry ( Jinx ), let me clarify that this is an ongoing discussion & by that I’m implying that there are many issues gathered under the â€œResyncing” :arrows_counterclockwise: umbrella. The main point of such conversations is to open up the discussion, as there could be â€œout-of-the-box” troubleshooting steps leading to resolution. 
 
Additionally, it would be worth noting that our main goal is to ensure that all your content is fully updated & we maintain your file continuity. In case you’d like to launch Dropbox manually (while accessing your filestructure), you could disable the autostart through the desktop application Preferences. (Dropbox logo on your menu bar ▶ :gear: icon â–¶ïž Preferences â–¶ïž General â–¶ïž Uncheck the Start Dropbox on system startup box.)
 
In any event, if all adjustments are set correctly & you’re facing a syncing issue at the moment, it’s highly likely that it pertains to your configuration. If so, would it be okay if I reached out to you directly via email, in order to look into that together? 
 
Thanks in advance for the time you’re devoting on that & I’m looking forward to hearing back from you! 

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