Forum Discussion

Viqhaas M.'s avatar
Viqhaas M.
New member | Level 1
11 years ago
Solved

Dropbox is re-syncing my files again?

Why on earth is this happening ?!? its resyncing everything again nothing has been changed why ?
desktop
sync
  • DOsinga's avatar
    DOsinga
    9 years ago

    I don't recall any changes to the OS etc. It didn't say re-indexing, it said updating and the number of files kept increasing. After one or two days it was still going like crazy.

     

    I found online somewhere that I should delete filecache.dbx. I did that, restarted dropbox. Now it did re-index all files, but this only took a couple of hours. I've not had a problem since.

     

    I think it would be nice if Dropbox would pay attention to this sort of thing in a more timely fashion for paying customers.

fuzzyteq's avatar
fuzzyteq
New member | Level 2
7 years ago

I had to delete my hardrive and use a timemachine backup, but when it was back up and running I had to sign back into dropbox and now it has been syncing for about 12 hours with 156k files to go. I can't find a filecache.dbx file on my iMac. 

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there (fuzzyteq), that’s a mere guess on my end, however, can you confirm that you’re not using any Symlinks or referenced files on the device where you’re experiencing this issue? 
 
From there, just as a quick check, could you have a look on your menu bar at the top of your Mac for the Dropbox icon? If you hover your mouse on it, it should display the Dropbox syncing status. What does the message there read for you? Have you noticed any progress since the last time you wrote us here by any chance? I’d appreciate a screenshot (omitting personal info), so as to better determine what's happening; please include it in your next message if possible. 
 
Any detail you could include on this discussion would be very helpful in determining the best next steps & thanks a lot for taking the time to clarify matters for me!
  • waira's avatar
    waira
    Explorer | Level 3
    7 years ago

    Hi Jane (@jane), Im new to dropbox, we are just trying free Dropbox for our business for now (also trying Google Drive) to see what works.

    We running MYOB (accounting software) on 3 computers and have the MYOB files saved on our Dropbox local files on each computer and sync through Dropbox.  Note that MYOB autosaves constantly.

    We always make sure there is only one user working on MYOB at any given time 

    The problem we are having is that even though there is only one single computer on MYOB, we are always getting MULTIPLE CONFLICTED COPIES of the file.

     

    I checked this article: https://help.dropbox.com/files-folders/share/conflicted-copy

    and all I can think of is that because MYOB constantly saves, then conflicted copies will always arise. However, it isn't practical for us to constantly check all multiple conflicting copies vs. the original to see which one is more recent.

    I have spoken to colleagues running the same version of MYOB and using the same method of syncing across Dropbox but none of them is experiencing this issue.

    Have you got any idea as to how I could correct this issue?

     

    Best regards

    Juan

    • Fiona's avatar
      Fiona
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago

      Hello Juan!

      Welcome to our Community! :grin:

      Let us know the steps you took to connect this third party app with Dropbox and have it syncing automatically. Symlinks maybe? :thinking:

      Here is a helpful thread for Symbolic links/Symlinks :dart:: https://www.dropboxforum.com/t5/Files-folders/Syncing-when-using-symbolic-links/td-p/312221

      Since the duplication is not happening for anyone else using this app with Dropbox, please check if by any chance you are on a Beta version of the Dropbox application(**.3.***). If you are, you will need to downgrade to stable, for the experience to be as expected. 

      Steps 1: Visit your account settings online (here) and turn off "Early releases". 

      Step 2: Upgrade to the latest stable. You can find all Stable and Beta versions here:  https://www.dropboxforum.com/t5/Desktop-client-builds/bd-p/101003016

      One last question. Are the files duplicating, files that are syncing from MYOB only or you have duplicates in general? and if so, please let me know what type of files you are facing this issue with. (Word, Excel, pdf.) 

      As Jane explained, each case is different and we will do our best to address and investigate all of your reports!

      Thanks for the additional info waira. 

      woman detective 

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