Forum Discussion

cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago
Solved

Dropbox is stuck on a file I deleted

The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I ...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hey cloudstoragelover, sorry to jump in. 

     

    If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?

cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago

I have another PC synced to the same folder and no error on that one, which is a PC, so like you mine is on this machine only. It doesn't impact Dropbox's functionality thank goodness but annoying that it is stuck in a never-ending loop!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Thanks for the info, cloudstoragelover!  

 

If you’re still seeing the same file, when checking for syncing errors/the sync queue on your desktop app, please send me a screenshot of that as well, so that I can take a look. 

 

smallbizHokkaido, sorry to hear the same thing happens for you. 

 

Can you clarify the OS version of your device, and send me a screenshot of your desktop app’s syncing status and app version?

  • cloudstoragelover's avatar
    cloudstoragelover
    Helpful | Level 5
    3 years ago

    Nancy The "View sync issues" shows no problems. At the bottom of the pop-out menu from the system bar at the top of my Mac it says "syncing 3 files" but I have no actual files I'm trying to sync. Here's what I see (attached).

    • smallbizHokkaido's avatar
      smallbizHokkaido
      New member | Level 2
      3 years ago

      Same

    • smallbizHokkaido's avatar
      smallbizHokkaido
      New member | Level 2
      3 years ago

      The issue resolved itself. Dropbox is no longer searching for the deleted file and is "up to date".

       

      Hope the same for you as well!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hey smallbizHokkaido, I'm happy your issue was resolved!

       

      How about you, cloudstoragelover? Are you still having this issue?

       

      If so, can you check this article with some troubleshooting steps you can follow, to see if they help?

      • cloudstoragelover's avatar
        cloudstoragelover
        Helpful | Level 5
        3 years ago

        Hannah I uninstalled the Dropbox app on my Mac, and reinstalled it. Same issue, shows a "1" icon and says it's still trying to upload the file I deleted.

         

         

         

         

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