Forum Discussion

cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago
Solved

Dropbox is stuck on a file I deleted

The "syncing" icon has been displayed on my Dropbox icon in my Mac system bar at the top of the screen for over a week now. Curious I looked at what it was trying to sync and it was a random file. I ...
desktop
Mac
sync
  • Nancy's avatar
    Nancy
    3 years ago

    Hey cloudstoragelover, sorry to jump in. 

     

    If you haven’t tried this recently, can you please unlink - relink your Dropbox app, and let me know if there’s a difference after that?

cloudstoragelover's avatar
cloudstoragelover
Helpful | Level 5
3 years ago

Nancy The "View sync issues" shows no problems. At the bottom of the pop-out menu from the system bar at the top of my Mac it says "syncing 3 files" but I have no actual files I'm trying to sync. Here's what I see (attached).

smallbizHokkaido's avatar
smallbizHokkaido
New member | Level 2
3 years ago

The issue resolved itself. Dropbox is no longer searching for the deleted file and is "up to date".

 

Hope the same for you as well!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!