We Want to Hear From You! What Do You Want to See on the Community? Tell us here!

Forum Discussion

Anastasia potato's avatar
Anastasia potato
New member | Level 2
2 years ago

Dropbox keeps indexing after installation

Hello,

I am using Mac OS Sonoma 14.1. I installed Dropbox app on my completely clean computer, logged in, and chose the folders to sync. Then it kept syncing for a long time with no progress. I supposed it might have been be too many files, so then I chose one folder with 1GB. Nothing changed, the folders don't even show up in the Finder. 

I tried uninstalling and installing again, logging out and back in, no change.

 

Please help. 

desktop
Mac
sync

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for posting here, @Anastasia potato!

     

    If you open your selective sync settings here, do you only see the 1GB folder checked and selected to sync?

     

    Can you also clarify what’s the current app version of your desktop app, as well as the location of the local Dropbox folder on your Mac device? You can check the latter via the Sync tab of your desktop app settings.

     

    Keep me posted, and we’ll have a look.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!