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Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync
Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?
- Thanks for the added info MartinL1!
Could you please try the following steps:
-Click on the Dropbox icon
-Open your Activity Monitor from your Mac Utilities folder
-Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder
Thanks!
How is it going with this issue? It's been a while, and it's the same on LOADS of Macs i work with.
The easies solution i've found this far is to restart the finder app, then you get the icons back. But, as this is an old issue it should be fixed permanently.
Daphne
Dropbox Community Moderator
Dropbox Community ModeratorThanks for all your updates here everyone!
While we're looking into this issue, please submit a ticket with our Support team so that we can investigate the matter further.
You can check out your Support options here.
Also, you can let me know the ticket number (eg. #1234567) you receive here, so that I can follow up with you there and pass along your comments to the case too.
If you have any trouble with this, just give me a nudge here and I'll be happy to help out.
While we're looking into this issue, please submit a ticket with our Support team so that we can investigate the matter further.
You can check out your Support options here.
Also, you can let me know the ticket number (eg. #1234567) you receive here, so that I can follow up with you there and pass along your comments to the case too.
If you have any trouble with this, just give me a nudge here and I'll be happy to help out.
Hi,
I've submitted a ticket with the issue. The number is Ticket #12146809.Many thanks
Hello Daphne,
thankyou for your post.
As my "solution" just works temporally in my mac too, i posted a ticket hoping this can help the dropbox team to engage the issue.
https://www.dropbox.com/support/ticket/12147102
Bests, Tommaso.
I implemented the temporary solution a week ago and, thankfully, no further issues since then.
- DaphneThanks for the ticket numbers!
I've just followed up with you both there, so please check your inbox when you have the time, and feel free to give me a nudge anytime. Dear Daphne thank-you.
Anyway I suggest you to bring to your team a bigger problem: the first post of this thread is dated november. Today is Mars.
The Dropbox system of evaluating issues and complaints could have some problems.
I loved Dropbox from the beginning, but Microsoft and Google are developing more and more integrated solutions that push clients to bring the cloud services to their platforms. You need to be faster in solving issues to have a chance in the competition.
Bests.
Dear Daphne,
Thank you for your interest on the subject and your email with instructions . Someone else from Dropbox sent an email on Sunday night with the same instructions - basically deleting the app and re-installing.To be honest, still I am a bit suspicious about your solution - once again Dropbox offers the same solution that didn't work months ago - deleting and reinstalling. Let's hope this time works - so far so good.
Will keep you posted. Thanks again
It seems to be a conflict with Big Sur SIP (system integrity protection). I have just disabled it through Terminal to work on some other issue and my DropBox SmartSync is now working as normal. Previously, after reinstalling my system on a new HD I could not define some files/folders as Online only, and therefore could not save disk space.
Hey Dropbox,
It's nearly May -- by when can we expect a solution?
Hey Lori,
Thanks for the reply.
I still have the issue, Finder integration on Big Sur is completely broken for me.
Dropbox Status:
All Ok (see image below)
macOS Version:
Dropbox Version:
Finder Integration Missing from Context Menu:
Also when I try to preview (open with preview) a file that is smart-sync'ed I get an error saying the file is not available ...
- MeganThanks for the added info MartinL1!
Could you please try the following steps:
-Click on the Dropbox icon
-Open your Activity Monitor from your Mac Utilities folder
-Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
-Re-start Dropbox from the applications folder by double clicking on the Dropbox application
-Click on the Apple icon in the top left of your screen
-Click on "force quit"
-Relaunch the finder
Thanks! This seems to have worked! Meaning Finder Integration came back and preview is able to open 'smart-sync' files again.
Thank you!
For future ref:
1. Kill all dropbox processes
In Activity Monitor, select all Dropbox process and Force Quit
2. Restart dropbox
3. Restart Finder
Thanks @lori this solution worked.
Unfortunately it didn't work for me.
Hm - this solution didn't work for me.
Do you have other suggestions?
running: Big Sur 11.5.2, Mac Mini 2018, Dropbox v129.4.3571
that worked! Thank-you!!!
