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JOfE's avatar
JOfE
Experienced | Level 11
6 years ago
Solved

Dropbox macOS 11 Big Sur Problem: Finder Integration and Smart Sync

Dropbox version v110.3425 in macOS 11 is not showing integration in the finder menu. It is also not showing smart sync notifications in finder windows. Anyone else have this problem?
desktop
Mac
sync
  • Megan's avatar
    Megan
    5 years ago
    Thanks for the added info MartinL1!

    Could you please try the following steps:

    -Click on the Dropbox icon
    -Open your Activity Monitor from your Mac Utilities folder
    -Search for "Dropbox" in the search bar, and click the "x" on the top left, to force quit everything related to Dropbox
    -Re-start Dropbox from the applications folder by double clicking on the Dropbox application
    -Click on the Apple icon in the top left of your screen
    -Click on "force quit"
    -Relaunch the finder

    Thanks! 
Daphne's avatar
Daphne
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Thanks for all your updates here everyone!

While we're looking into this issue, please submit a ticket with our Support team so that we can investigate the matter further.

You can check out your Support options here.

Also, you can let me know the ticket number (eg. #1234567) you receive here, so that I can follow up with you there and pass along your comments to the case too.

If you have any trouble with this, just give me a nudge here and I'll be happy to help out.
  • nicksut's avatar
    nicksut
    Explorer | Level 3
    5 years ago

    I implemented the temporary solution a week ago and, thankfully, no further issues since then. 

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