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Dropbox no longer syncs automatically on my Windows 7 computers
Sorry if I'm posting this in the wrong board.
This problem just started today. I have had a free dropbox account for a number of years. I'm very happy with dropbox. However, starting yesterday dropbox no longer connects up automatically to update changes to my stored files. My dropbox is installed on a Windows 7 machine. I have the same problem on a second W7 machine. One machine is at my home, the other is at work. separate networks, separate connectivity, both machines have worked perfectly with dropbox for 10+ years. I'm thinking maybe dropbox no longer suppports W7?
Does anyone have a suggestion where to start in resolving this problem? Thanks!!
Problem resolved? Let me restate the problem:
After replying to Hannah's question about the information shown when hovering over the dropbox icon, I brought up a file from my local dropbox files, stored locally on my Windows 7 computer. I made an edit on that local file, then hit the Save button, and exited the file. Then I logged into my dropbox account online, went to the file which I had edited locally, and saw that the file had been appropriately updated.
So, it looks like dropbox has been actually syncing Ok.
Apparently, for some (Windows) reason, the icon in the taskbar was not bringing up the list of my local dropbox files. I then created a new desktop icon for dropbox, and that worked fine. I then deleted the non-working taskbar icon.
So I think now all is good (fingers crossed). Many thanks to Hannah and to all the Dropbox community for pitching in and helping me with my perceived (non)problem. I see now I was just misunderstanding the problem, which was actually a Windows problem
Best wishes to all!!
26 Replies
Replies have been turned off for this discussion
- Hannah
Dropbox Community Moderator
Hey stephenroberts999, there are a few things we can still check, while we're on this thread, so could you please also send us a screenshot of the sync status of the app?
I know you said hovering over the Dropbox icon just shows "Dropbox", but are you hovering over the icon shown in WilmaE 's screenshot?
That's the icon we're looking for, the small one by the clock.
WilmaE, thanks for the screenshot, however, since you're not hovering over the Dropbox icon, or haven't clicked on it, the sync status doesn't appear.
Can you please try one more time?
You did say that the files got synced, though, so is the issue resolved at the moment?
Yes Hannah, it's resolved now
Hi Hannah,
Ok, so hovering over the Dropbox icon at the lower right-hand corner of the desktop screen I see:
"Dropbox 188.4.6302"
"Your files are up to date"
and a little red square with the number "2" in it.
Does this suggest anything about my Dropbox ?
Thanks!
- Walter
Hey stephenroberts999, could you click on the Dropbox icon in your system tray and then on your account's profile pic to see if you have any unread notifications?
You can also try the latest stable version of the app from this page directly.
Problem resolved? Let me restate the problem:
After replying to Hannah's question about the information shown when hovering over the dropbox icon, I brought up a file from my local dropbox files, stored locally on my Windows 7 computer. I made an edit on that local file, then hit the Save button, and exited the file. Then I logged into my dropbox account online, went to the file which I had edited locally, and saw that the file had been appropriately updated.
So, it looks like dropbox has been actually syncing Ok.
Apparently, for some (Windows) reason, the icon in the taskbar was not bringing up the list of my local dropbox files. I then created a new desktop icon for dropbox, and that worked fine. I then deleted the non-working taskbar icon.
So I think now all is good (fingers crossed). Many thanks to Hannah and to all the Dropbox community for pitching in and helping me with my perceived (non)problem. I see now I was just misunderstanding the problem, which was actually a Windows problem
Best wishes to all!!
- Walter
No worries at all stephenroberts999
We're glad to hear it's sorted now and thanks for keeping us in the loop too.
Happy Holidays!
