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Lena Ling's avatar
Lena Ling
New member | Level 2
5 years ago
Solved

Dropbox not support 4K video?

if I upload my 4K video by IPhone 12 pro to dropbox, the video quantity is low, ask for help, please~~ 
Mobile
sync
upload
  • Emmet's avatar
    Emmet
    3 years ago

    Basic users can preview videos up to 1080p (HD), while paid users can preview videos up to 2160p (4K). You can find more information here in our Help Centre article here. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Does the video appear normal when played before uploading to Dropbox?

Dropbox doesn't change the video files without any input on them directly.

It sounds like the codec isn't supported for some reason. Are you able to follow these steps to import the video in a non-HEVC format?

Do you also have iCloud enabled on your device, and optimize phone storage enabled?
KiLynn49's avatar
KiLynn49
Explorer | Level 4
5 years ago

The Video appears normal and plays on the iPhone 12 perfectly. I think you are correct it's a codec issue. I will follow this non-HEVC format and see if that helps. 

  • Emmet's avatar
    Emmet
    Icon for Community Manager rankCommunity Manager
    3 years ago

    Basic users can preview videos up to 1080p (HD), while paid users can preview videos up to 2160p (4K). You can find more information here in our Help Centre article here. 

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