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medicinewomanRD1's avatar
medicinewomanRD1
New member | Level 2
2 years ago
Solved

Dropbox not syncing after reinstalling Windows on my computer

My Dropbox does not seem to be working. It is not uploading files, and it says it is syncing, but the only file in it is screenshots. For some reason, when I merged my two Dropboxes, all my files in ...
desktop
sync
windows
  • medicinewomanRD1's avatar
    medicinewomanRD1
    2 years ago

    I found another folder under a different email and signed into that, and all my files were there. I started backup, and it's working, so I think the problem is solved. We just had the wrong dropbox loaded up. The strange thing is, the current dropbox says it is a paid plan for 2 TB and my other dropbox was free with 2.3 TB storage on it. Strange.

medicinewomanRD1's avatar
medicinewomanRD1
New member | Level 2
2 years ago

It says the files are up to date and synced, but the only file in there is my resume 2024. It also says Dropbox is up to date.195.4.4995

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the update, medicinewomanRD1.

 

If you click on that Dropbox icon and then on the folder icon next to your initials/profile pic, are you taken to the empty Dropbox folder that only has your 2024 resume file?

 

Also, if you search for "Dropbox" in your file explorer, do you get any other results? A second Dropbox folder perhaps?

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