Forum Discussion

reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

Dropbox on my Mac not working since File Provider update. My files won't sync or open.

Ever since updating to the file provider for Mac OSX my dropbox just does not work. All offline files won't sync even if I ask to make them offline, nothing opens. Dropbox says 'syncing' no matter wh...
desktop
Mac
sync
reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

196.4.6900

 

An update is that the files eventually seem to sync but there is no speed, time left or showing of which files are uploading just 'syncing - 4 files'.  Which makes it very hard to tell if it's stuck syncing or know how long is left. Happneing since updating on Thursday last week. Everything has been relinked twice.

reynlord's avatar
reynlord
Explorer | Level 3
2 years ago

i should add, uploading works to sync but 'make available offline' just doesnt work at all. nothing downloads or syncs but it says it has.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi reynlord, if you change an online-only file to available offline, do you notice any difference in the syncing icons of the file, by any chance?

    • reynlord's avatar
      reynlord
      Explorer | Level 3
      2 years ago

      Small files work fine, large files get a green tick immediately as if it's synced but it definitely isnt and won't open. There is no network activity happening. I can download the files from the dropbox website but obviously that's very annoying for large files.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi reynlord, yeah definitely. 

         

        It's not the most convenient thing. Do you get any specific errors when trying to open a file? 

         

        Because you mentioned that they won't open. 

         

        If you could also attach some step-by-step screenshots of this, that'd be amazing, in order for us to have a visual too. 

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