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jmsgwd
2 years agoCollaborator | Level 8
Dropbox silently moved my Dropbox folder and enrolled me in a beta program without asking!
I just spent 30 minutes trying to diagnose a weird issue where changes on my computer stopped syncing to phone, and I am now extremely annoyed to discover that: Dropbox has silently enrolled me ...
jmsgwd
2 years agoCollaborator | Level 8
Hi Hannah,
It doesn't make any difference whether it's a "feature" or "change in usability", the point is it's a breaking change in behaviour, and I should have been notified. And my data should not have been forked into 2 separate copies as a result of this change being silently rolled out.
I have no doubt the change is needed in the long-term, I'm not complaining about that. The issue is with the rollout.
In Preferences > Sync tab, it says:
Dropbox folder location
This version of macOS requires Dropbox folders to be stored here:
/Users/<username>/Library/CloudStorage/Dropbox
That is not what it said before - last time I looked here it said the location was "/Users/<username>/studio/Dropbox".
The sync status says "Your files are up to date". When I changed my email address 11 days ago and signed out and signed back in to the Dropbox app, it only took about 5 minutes to re-sync about 500 GB of data. On that basis I assumed everything was fine, and continued working as normal.
The issue is that my original Dropbox folder is still in the original location:
/Users/<username>/studio/Dropbox
And this folder contains a complete separate copy of my data. I know it's a separate copy because all the changes I made in macOS over the last 11(?) days only exist in this folder, and they don't exist in the new Dropbox folder (or in the Dropbox cloud). Those changes have not synced to Dropbox, even though the app says my sync status is up to date. It appears that my original Dropbox folder has now become a local-only macOS folder, without me knowing it.
By contrast, the new Dropbox folder under "/Users/<username>/Library/CloudStorage/Dropbox" contains all the changes made in the last 11(?) days on my OTHER devices, which have synced via the Dropbox cloud into this folder on my Mac.
I didn't realize until today that I now have 2 Dropbox folders. And each one now has a different set of changes that I made over the last 11(?) days.
So just to be clear, there are 2 Dropbox folders, each containing an independent copy of my data:
- /Users/<username>/studio/Dropbox - this copy includes all the changes made in the last 11 days on my Mac. This has now become a local-only folder which is NOT syncing.
- /Users/<username>/Library/CloudStorage/Dropbox - this copy includes all the changes made on my OTHER devices during this time, which been syncing via the Dropbox cloud back to my Mac in this folder
Please advise on next steps - thanks.
EDIT: Updated this post to reflect the fact that my original Dropbox folder location is in fact /Users/<username>/studio/Dropbox/, and not /Users/<username>/Dropbox as originally stated.
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